Shipping policy

Shipping Policy for CABINSGATE SMART FURNITURE


1. Processing Time

All orders are processed within 1–3 business days after receiving your order confirmation. You will receive a notification when your order has shipped.

  • Orders are not shipped or delivered on weekends or holidays.
  • If we experience a high volume of orders, shipments may be delayed by a few days. We will notify you if there is a significant delay.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on your location and the size/weight of the furniture.

Region

Shipping Method

Estimated Delivery Time

Shipping Cost

United States

Standard (Ground/Freight)

[e.g., 5–10 business days]

Calculated at checkout

Canada

Standard (Ground/Freight)

[e.g., 7–14 business days]

Calculated at checkout

Nigeria

Standard (Freight)

[e.g., 10–20 business days]

Calculated at checkout

Note for large furniture (e.g., center tables, tea tables):
These items ship via a freight carrier (e.g., R+L Carriers, XPO, or local equivalent). A signature is required upon delivery. You may be contacted to schedule a delivery appointment.

3. Local Delivery (if applicable)

We do not currently offer local delivery or in-store pickup. All orders are shipped via common carrier.

4. Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a shipment confirmation email containing a tracking number. Please allow 24–48 hours for tracking information to update.

5. Customs, Duties, and Taxes (Important for International Orders)

CABINSGATE SMART FURNITURE is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, brokerage fees, etc.) are the responsibility of the customer.

  • For shipments to Canada: Additional duties or GST/HST may be collected upon delivery.
  • For shipments to Nigeria: Import duties and VAT (currently 7.5%) are the buyer’s responsibility. Please check with Nigeria Customs Service before ordering.

6. Damages and Issues

Inspect your furniture immediately upon delivery. If you notice any damage (cracks, scratches, missing parts) or the package appears mishandled:

  1. Note the damage on the delivery receipt before the carrier leaves.
  2. Take clear photos of the damage and packaging.
  3. Contact us within 48 hours of delivery at cabinsgatesmartfurniture@gmail.com with your order number and photos.

We will arrange for a replacement, repair, or refund according to our Return and Refund Policy.

7. Lost or Stolen Packages

We are not responsible for lost or stolen packages after delivery confirmation is provided by the carrier. Please ensure your shipping address is secure and accurate.

8. Incorrect Shipping Address

If you provide an incorrect or incomplete address, we will attempt to correct it, but additional shipping charges will apply. If the package is returned to us, you will be responsible for the cost of re-shipping.

9. Contact Us

For any questions about this Shipping Policy, please contact us at: